Top Tech Jobs & Startup Jobs in Charlotte, NC

Design, build, deploy, and maintain resilient, scalable backend services and platform components for Toast's Voice AI platform. Lead cross-cutting architecture and projects, integrate AI platforms (LLMs), implement observability and evaluation for AI systems, set engineering standards, and mentor engineers.

Manage post-sale onboarding for restaurant customers through remote site assessment, Toast POS implementation, staff training, go-live support, troubleshooting, and follow-up guidance. Build onboarding plans, document installations and deviations, improve restaurant operational efficiency, and manage multiple engagements simultaneously. The role requires Vietnamese and English fluency, restaurant or hospitality experience, strong customer satisfaction and business operations experience, autonomy, organization, communication, and goal achievement.

Onboards restaurant customers onto Toast POS from purchase through go-live and early post-launch support. Builds implementation plans, conducts remote site assessments, documents installations, trains restaurant staff, troubleshoots issues, and provides follow-up guidance. Manages multiple onboarding engagements and large customer portfolios while meeting activation goals, maintaining timelines and budgets, and improving restaurant operational efficiency. Requires fluent Thai and English, restaurant or hospitality experience, and at least three years in customer satisfaction or business operations.

Serve as the strategic HR partner for G&A leaders, leading organizational design, restructuring, performance calibration, leadership coaching, change communication, and people-program implementation. Use employee data, engagement insights, AI tools, and headcount models to guide decisions and identify organizational risks. Support globally distributed teams while handling sensitive personnel information with discretion and partnering with senior executives across Finance, Legal, Compliance, and People functions.

Lead Salesforce Developer responsible for designing, developing, and maintaining enterprise Salesforce solutions using Apex, LWC, Salesforce CPQ, integrations, and event-driven architecture. Leads technical architecture, code reviews, deployments, troubleshooting, project estimation, and risk management. Mentors developers and partners with architects and leadership to deliver scalable solutions within Agile and CI/CD environments.

Architects complex technical configurations and leads enterprise, multi-location implementations of drive-thru and digital menu board technology. Manages rollouts from design through go-live, resolves advanced hardware, software, and networking escalations, and coordinates with corporate IT, Product, Integrations, Sales, and franchise stakeholders. Provides internal QA, mentors peers, improves deployment workflows, and mitigates risks across large enterprise deployments.

Lead and grow a team of 6-8 Territory Account Executives focused on Thai & Asian restaurants. Coach reps (in Thai) on discovery, demos, and closing; optimize market funnels; gather frontline feedback for leadership; partner cross-functionally to ensure delivery; recruit, motivate, and drive quota attainment across the West Coast territory. Field sales role requiring travel.

Build and deploy statistical and machine learning models for the Toast platform. Collaborate with product, engineering, and business teams to identify opportunities, develop data-driven solutions, evaluate models, and communicate insights to stakeholders. Work in a fast-paced environment and contribute to production ML systems and experimentation.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Serve as strategic HR partner to a 2,000+ R&D organization, leading org design, performance calibration, people programs, engagement analysis, and coaching senior leaders to scale the org and improve talent outcomes.