Top Tech Jobs & Startup Jobs in Charlotte, NC

Own the technical vision and architecture for ServiceTitan’s iOS and Android mobile platform. Design scalable, reliable, secure, and high-performing systems; modernize monolithic codebases; improve observability, developer productivity, CI/CD, testing, and release processes. Mentor engineers, influence mobile strategy, define success metrics, support recruiting, and collaborate with cross-functional stakeholders. The role is approximately 60% development and requires expertise in native mobile development, performance engineering, modular architectures, and cloud-supported mobile backends.

Provide first-line technical support for ServiceTitan software through phone, chat, email, and screen sharing. Diagnose and resolve customer issues, develop effective workflows, prevent escalations, and translate complex technical problems into practical solutions. The role requires mastering complex software, collaborating with teammates, prioritizing cases, and maintaining a customer-focused approach. Familiarity with SIP, RTP, call flow analysis, SMS routing, SMPP, delivery receipts, carrier filtering, and brand registration is preferred.

Own go-to-market strategy, product positioning, full-funnel demand generation, and inbound pipeline growth for ServiceTitan’s Property Care and Pest products. Develop pipeline plans and budgets, coordinate campaigns and launches across Marketing, Sales, Product, and RevOps, and monitor funnel performance, attribution, lead quality, and conversion. Report results to senior leadership while influencing cross-functional teams and supporting scalable revenue growth.

Own approximately 100 customer accounts as their primary success contact, driving adoption, ROI, retention, renewals, expansion, and advocacy. Responsibilities include proactive and reactive engagement, customer training, issue resolution, escalation management, health monitoring, data-informed outreach, project coordination, feedback collection, and cross-functional collaboration. The role requires strong communication, organization, problem-solving, and customer relationship skills in a remote environment.

Develop and execute customer community content strategies across ServiceTitan, Aspire, and FieldRoutes. Manage content calendars, monitor and route escalations, foster customer engagement, analyze community insights, and collaborate cross-functionally to resolve issues. Lead the employee advocacy program, including content sourcing, employee enablement, participation growth, reporting, and performance analysis. Maintain community guidelines, share best practices, and provide peer coaching to junior team members.

Lead the technical vision for test automation and quality architecture across cloud, web, and mobile systems. Design scalable testing frameworks, integrate automation into CI/CD pipelines, analyze quality metrics, mentor engineers, guide technical decisions, and communicate outcomes to engineering leadership. The role emphasizes Playwright with TypeScript, Maestro with YAML, API and integration testing, system validation, and AI-first automation practices.

Provides tier 3 technical support and escalation assistance for ServiceTitan’s SaaS platform. Troubleshoots complex customer and internal support issues, designs workflow solutions, identifies bugs, partners with specialists and developers, and coaches support agents. The role requires deep product expertise, strong communication, customer de-escalation skills, troubleshooting ability, and proficiency with support tools, spreadsheets, and basic SQL.

Manages and develops an outbound Sales Development Representative team. Responsibilities include setting performance objectives, monitoring pipeline and KPIs, shaping outbound strategy, coaching SDRs, recruiting and onboarding team members, conducting one-on-ones, reporting to senior management, and evaluating sales technologies. The role requires outbound cold-calling expertise, SDR management experience, strong communication, analytical ability, and proficiency with Salesforce; Salesloft experience is preferred.

Leads outbound sales development management for the residential SDR organization. Responsibilities include managing managers, driving quota attainment, implementing sales processes and best practices, monitoring pipeline and performance metrics, recruiting and onboarding team members, coaching managers and SDRs, reporting KPIs, and evaluating sales technologies. The role partners with sales leadership to build a high-performing team and improve outbound pipeline generation.

Generates and qualifies sales opportunities through high-volume, multichannel outreach, discovery calls, and demo scheduling. Manages prospecting activity and pipeline using sales technology, collaborates with Account Executives on qualified opportunities, and continuously improves through coaching and feedback. The role includes structured enablement and training on the trades industry, customer personas, Salesforce, Salesloft, Gong, and ChiliPiper.