Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads product management strategy and execution for agentic onboarding, customer success, support resolution, and product utilization. Manages and develops PMs, partners with engineering, design, data science, platform, and post-sales teams, and tracks metrics including time to value, adoption, resolution, and churn. Requires experience delivering complex multi-team strategies, B2B SaaS onboarding or activation improvements, and AI-powered or agentic products.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Own security outcomes for an engineering portfolio across application and cloud security. Lead threat modeling, architecture reviews, risk prioritization, remediation, secure coding, cloud and IaC security, and adoption of security scanning tools. Partner with engineering leaders, coach security champions, support incident response, provide hands-on remediation, and feed portfolio insights into security strategy and platform patterns. The role spans SaaS code, pipelines, identity, infrastructure, data, containers, Kubernetes, and AI-enabled systems.

Leads the mobile engineering organization responsible for ServiceTitan’s iOS and Android applications. Owns app performance, reliability, release quality, modernization, engineering processes, and predictable delivery. Manages engineering managers, develops leadership talent, partners with Product and Design, drives technical direction, supports recruiting, and ensures mobile initiatives deliver business outcomes at scale.

Principal Engineer responsible for defining technical vision, designing and delivering large-scale distributed systems, writing production code, and guiding major architectural decisions. The role establishes engineering standards, develops reusable systems, mentors senior engineers, supports roadmap and resource planning, and contributes to technical hiring. Key work includes cloud infrastructure, data architecture, AI/ML and LLM systems, monolith-to-microservices migrations, scalability, reliability, security, performance, and observability.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Manage approximately 40 enterprise customer accounts, build senior-level relationships, coach customers on product best practices, solve complex business problems, identify product value opportunities, analyze engagement data, report KPIs, support upselling and cross-selling, improve customer experiences, and mentor team members. The role requires 4+ years of customer-facing account or project management experience, strong communication and organizational skills, data analysis ability, and less than 15% nationwide travel.

Own strategic customer relationships, adoption, outcomes, renewals, and expansion for enterprise accounts. Lead executive business reviews and escalations while diagnosing technical issues hands-on. Design ServiceTitan configurations, workflows, reporting, data solutions, and integrations; collaborate with Implementation, Support, Product, and Engineering to resolve issues. Use SQL, reporting, and AI tools to identify patterns, create scalable solutions, and develop reusable documentation and enablement assets.

Engineer enterprise identity governance across Okta, Lumos, and Veza. Design authentication, authorization, entitlement, access request, privileged access, and lifecycle governance; automate access reviews, compliance evidence, remediation, and non-human identity controls. Build identity analytics to detect excessive access, orphaned accounts, identity drift, and shadow identities. Partner with engineering, security, system owners, auditors, and vendors to implement least-privilege, time-bound access and audit-ready controls.