Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage and grow a portfolio of agency partners by increasing submissions, binds, and premium. Build partner relationships, conduct meetings and networking activities, identify trends through reporting and analytics, execute growth and retention strategies, monitor OKRs, forecast premium, and collaborate cross-functionally on process improvements. Achieve sales targets while delivering tailored communication and strategic support to commercial insurance partners.

Senior Underwriter responsible for commercial workers compensation underwriting, including risk selection, pricing, quoting, referrals, binding, quality decisions, and agency relationships. Serves as a subject-matter expert, supports leadership, manages underwriting projects and process improvements, creates documentation, and develops training programs. Coaches underwriters, collaborates across departments, manages partner relationships, and helps evaluate new tools and specialty programs.

Sell commercial insurance to small business customers through inbound and outbound calls. Responsibilities include qualifying prospects, setting appointments, maintaining lead systems, understanding customer needs, partnering with underwriting, presenting policies, closing deals, and building customer relationships. The role is remote within the United States and requires strong communication, coordination, adaptability, and problem-solving skills.

Own end-to-end sourcing and procurement activities, including RFx processes, spend analysis, benchmarking, bid evaluations, and vendor recommendations. Manage Claims vendor relationships, performance scorecards, stewardship meetings, escalations, onboarding documentation, contract compliance, and billing reviews. Support negotiations, cost optimization, audit coordination, and defense counsel panel oversight while producing accurate, leadership-ready outputs independently.

Leads customer service operations and external vendor partnerships, including performance management, SLA and KPI tracking, forecasting, risk remediation, escalations, reporting, automation, and process improvement. Develops team members, builds operational business cases, partners with Product and Engineering, and drives scalable workflows and self-service capabilities. Requires customer service or insurance operations expertise, BPO vendor management, strong metric analysis, and P&C insurance experience.

The Principal People Partner advises executives and senior leaders on people strategy, organizational design, workforce planning, performance management, talent development, employee relations, compliance, engagement, retention, and change management. The role partners cross-functionally to build high-performing teams, manage complex employee relations matters, support leadership transitions, improve team member experiences, and leverage HR systems and people data to guide decisions.

Manage workers’ compensation premium audit operations, including internal teams, vendors, quality, compliance, productivity, and customer escalations. Develop audit strategies, improve processes, optimize workflows and technology, analyze performance trends, and partner with Product, Engineering, Analytics, Compliance, Legal, Claims, Underwriting, Billing, and Customer Service. Lead team development, resolve complex disputes, and communicate operational insights to senior leadership.

Manage catastrophic and large-loss workers’ compensation claims from setup through closure. Responsibilities include investigations, compensability decisions, reserving, statutory benefit administration, litigation management, settlement negotiation, structured settlements, Medicare Set-Asides, and exposure mitigation. The role provides claim guidance to agents and customers, presents large-loss updates, attends mediations and trials, mentors junior adjusters, and improves claims processes and protocols.

Leads the end-to-end commercial insurance collections function, owning bad debt recovery, litigation and settlement outcomes, vendor and BPO performance, compliance, allowance processes, KPIs, and receivable closeout. Manages and develops collections staff, establishes SOPs and service levels, partners with Legal, Accounting, Product, Engineering, and Compliance, and drives automation and upstream process improvements to reduce exposure.

Manage end-to-end California workers' compensation claims, including complex/high-exposure files. Conduct investigations, determine compensability, set reserves, manage medical and indemnity benefits, control litigation and legal costs, negotiate settlements, and provide excellent service to agents and insureds while mentoring junior adjusters and improving claims processes.