Top Tech Jobs & Startup Jobs in Charlotte, NC

The Director of Customer Service and Operations will lead customer support processes, manage operational functions, ensure compliance, and drive efficiency and improvement strategies. They will oversee staffing efficiency, forecast models, KPI establishment, and continuous improvement programs while fostering a positive work environment.

The Payroll Partner Service Advocate supports payroll partners by addressing customer issues, maintaining service level agreements, training new hires, and resolving complex inquiries. They foster strong relationships and continuously seek to improve processes.

The Billing Specialist Tier II handles mid-level technical billing inquiries, offering customer service to small business customers and agency partners. Responsibilities include communication through various channels, resolving complex billing issues, training peers, and maintaining compliance with regulations.

Responsible for evaluating and executing processes to safeguard assets and ensure accurate financial reporting, including assessments of internal controls and compliance with regulations.

The Claims Adjuster - Subrogation manages a caseload of claims, conducts investigations, negotiates recoveries, and collaborates with stakeholders to optimize claim outcomes.

The Manager, Underwriting oversees the Underwriting Team, ensures adherence to service levels, mentors team members, improves processes, and manages underwriting operations to align with company goals.

The Senior Product Manager for Finance will drive the transformation of Pie's financial technology infrastructure, enhancing payment and billing capabilities while ensuring operational efficiency and revenue accuracy.

The Underwriting Service Specialist II processes various aspects of the underwriting life cycle for commercial insurance policies, including endorsements, renewals, and rate verification. The role requires strong communication and multitasking skills in a fast-paced environment.

The Team Lead will manage a team of Adjusters and Specialists, overseeing claim activities, ensuring optimal outcomes, and handling escalated complaints. They will focus on performance management and development while aligning departmental goals.

The Partner Specialist manages partner policy life cycles, provides customer support, addresses escalated issues, and maintains partner relationships, ensuring high-quality service delivery.