Top Tech Jobs & Startup Jobs in Charlotte, NC

Own the strategy and roadmap for patient-provider search, retrieval, ranking, and marketplace matching. Lead experimentation, objective functions, evaluation, and ML platform foundations while partnering with ML engineers, data scientists, design, clinical teams, and executives. Improve successful, lasting care matches rather than optimizing only clicks or bookings. Balance patient access, provider growth, clinical quality, and payer priorities, while setting the standard for technically grounded product management.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Owns the full business development cycle for mid-market health system partnerships, including prospecting, qualification, pitching, closing, and launch. Builds relationships with care management, population health, and clinical operations leaders; develops account strategies; supports enterprise opportunities; and collaborates with Partner Success, Product, and Operations to ensure successful referrals and launches. Also mentors the BDR team.

Owns AI-powered tools and strategic analytics for Headway’s provider growth and revenue operations. Responsibilities include optimizing provider outreach and conversion, analyzing funnel trends, pipeline health, and cohort performance, supporting weekly business reviews and executive reporting, and enabling sales leaders to self-serve performance insights. The role requires strategic initiative ownership, strong analytical and forecasting skills, and collaboration with revenue leadership in a growth-stage environment.

Serve as the primary product attorney and regulatory advisor to Product, Engineering, and Operations teams. Provide practical guidance on AI, data use, healthcare technology, clinical modalities, and applicable regulations. Translate complex legal requirements into actionable tools, anticipate regulatory risks, support product innovation, and balance business objectives with risk. Build cross-functional partnerships in a fast-paced healthcare technology environment.

Lead and build Headway's payer marketing function: set strategy, craft positioning and narratives, commercialize payer solutions, translate clinical data into commercial proof, enable sales and field teams, run events and competitive intelligence, and measure relationship and commercial impact.

Lead end-to-end, high-impact technical programs for Headway's Insurance platform. Coordinate cross-functional teams (engineering, product, ops, finance, compliance), own discovery through delivery, drive data rearchitecture and observability, establish repeatable playbooks and tooling, spearhead financial remediation, and communicate program status and ROI to senior leadership to improve operational efficiency and reliability.

Lead day-to-day accounting operations and a team of four accountants. Own month-end/quarter/year-end close, reconciliations, technical US GAAP accounting, audit support, and payroll accounting. Drive automation using LLMs/AI, implement process improvements with Netsuite/Workday/Ramp, and partner cross-functionally on strategic accounting projects and audit readiness.

Build and own analytics and AI-driven reporting for Care Partnerships. Create self-service insights, predict partner health, prioritize outreach, instrument experiments and launch analytics infrastructure to scale referrals and partner relationships.