Top Tech Jobs & Startup Jobs in Charlotte, NC

Own the strategy and execution of new payer partnerships with U.S. health plans. Lead contract expansion, including value-based arrangements and lines of business, while shaping scalable mental healthcare networks and expanding affordable coverage. The role requires deep payer economics knowledge, end-to-end business development experience, strong relationship-building skills, operational excellence, and the ability to navigate ambiguity and drive strategic outcomes.

Lead Headway’s Infrastructure team, owning AWS cloud infrastructure, deployment pipelines, LLM platform capabilities, databases, observability, reliability, and incident response. Hire and develop engineers, establish self-service platform practices, reduce incident blast radius, define production readiness for AI workloads, and partner with Security and product engineering teams. The role combines technical leadership, people management, platform strategy, design reviews, and hands-on incident response.

Own day-to-day performance of outsourced BPO partners supporting patient-facing customer experience. Track metrics, identify root causes, lead improvement initiatives, align partner and internal teams, and build scalable processes. Manage BPO leadership relationships while improving conversion, quality, responsiveness, and patient satisfaction. Contribute to short-, medium-, and long-term BPO operations strategy.

The Chief of Staff will support the Clinical leadership team by driving cross-functional initiatives, managing operating rhythms, leading OKR and planning processes, coordinating meetings and onsites, drafting leadership communications, and developing durable governance processes. The role requires strong program management, organizational skills, writing ability, influence without authority, and comfort operating in ambiguity within a healthcare technology environment.

Lead Headway’s Web Platform team of five frontend engineers. Own frontend strategy, design systems, web architecture, accessibility, performance, testing, and agentic UI workflows. Hire and develop engineers, manage performance, align with Design and product teams, define roadmaps and metrics, and advocate for frontend standards company-wide. Remain hands-on with code and AI tools while evolving shared frameworks, tooling, documentation, and automated quality checks.

Leads clinical product strategy for payer and outcomes initiatives, translating behavioral health workflows, reimbursement requirements, and quality standards into product requirements. Partners with product, engineering, data, payers, and health systems to measure outcomes, improve clinical quality and safety, influence roadmaps, and represent Headway externally. Requires an active psychologist or psychiatrist license, extensive clinical experience, payer-facing expertise, claims or outcomes experience, and strong analytical and presentation skills.

Lead clinical product strategy for a digital mental healthcare platform. Embed behavioral health expertise into product design, AI governance, patient safety, clinical quality, and measurable outcomes. Translate clinical workflows into product requirements, guide safe AI-enabled features, monitor provider and patient outcomes, and align product, design, data, and engineering teams. The role requires a licensed psychiatrist or psychologist with substantial clinical experience and prior collaboration with product and engineering teams.

Evaluate AI-generated outputs for clinical accuracy, safety, and appropriateness across patient and provider products. Apply and refine evaluation rubrics, document clinical reasoning, participate in calibration and inter-rater reliability reviews, provide structured feedback to Clinical Product teams, label datasets, and review product use cases. Work within designated systems while maintaining HIPAA compliance and patient confidentiality.

Build and manage patient lifecycle campaigns across email, SMS, push, and in-app channels. Own audience segmentation, campaign QA, experimentation, holdout measurement, and retention optimization. Partner with Product, Engineering, and Data Science to instrument events, develop notification infrastructure, and apply predictive personalization signals such as churn propensity and appointment readiness. The role requires hands-on campaign execution, strong lifecycle platform expertise, data fluency, and comfort operating in an ambiguous environment.

Leads patient and brand marketing strategy, product marketing, media planning, influencer campaigns, partnerships, creative strategy, and brand measurement. Owns awareness, trust, patient acquisition, funnel conversion, and marketing efficiency while managing budgets, testing campaigns, and building a high-performing marketing team. Partners across product and brand functions to create differentiated healthcare experiences and drive company growth.