Top Tech Jobs & Startup Jobs in Charlotte, NC

Supports corporate training programs by assessing learning needs, developing training materials and job aids, coordinating sessions, assisting with facilitation, managing LMS content, tracking participation, analyzing evaluations, and preparing reports. The role also maintains operational knowledge, communicates process updates, and supports trainers and participants in hybrid and onsite environments.

Manages secondary capital markets transactions, warehouse facilities, loan trades, allocations, securitization support, investor diligence, settlements, and reporting. Develops trade plans, monitors liquidity and pipeline commitments, evaluates buyer bids and post-trade P&L, oversees loan data reconciliation, and resolves collateral or credit exceptions. Partners with Finance, mortgage operations, technology, product, servicers, trustees, and external counterparties to improve reporting and automate capital markets processes.

Serve as a first point of contact for prospective and existing customers through phone, chat, and email. Guide customers through financial product applications, resolve issues, explain complex concepts, provide troubleshooting support, complete compliance steps, and identify customer experience improvements. The role includes training and licensing programs and requires accurate work in a fast-paced, high-volume environment.

Leads workforce management forecasting and capacity planning for a contact center. Analyzes historical performance, volume trends, seasonality, staffing deviations, service targets, and forecast variances. Provides operational recommendations, documents procedures, supports process improvements, and serves as a subject matter expert on forecasting tools and techniques. The role requires collaboration across teams, adherence to financial-services regulations and security policies, and maintaining staffing levels aligned with demand and SLAs.

Reviews customer applications, transactions, and monitoring alerts to detect fraud, money laundering, suspicious activity, and other financial crimes. Supports BSA/AML, CIP, CDD, EDD, OFAC, SAR, and elder financial abuse compliance obligations; escalates incidents, applies mitigation strategies, minimizes losses, and helps maintain regulatory reporting timelines. The role requires balancing fraud prevention with customer experience and may involve weekend or unusual-hour work.

Architects and scales technical integrations for enterprise mortgage lending partners. Leads technical discovery, designs API and webhook architectures, guides REST API, authentication, and SSO implementations, supports sandbox testing and production readiness, troubleshoots distributed-system issues, and documents integration solutions. Partners with Product, Engineering, Compliance, and Partnerships to accelerate onboarding, improve workflows, identify product gaps, and develop reusable integration patterns and playbooks.

Lead product design for complex fintech and blockchain marketplace experiences across investing, lending, borrowing, and digital assets. Translate ambiguous requirements, financial concepts, technical constraints, and regulatory needs into intuitive workflows. Create prototypes and high-fidelity designs, collaborate with Product and Engineering through implementation, contribute to design systems, anticipate edge cases, influence product decisions, and mentor designers.

Support treasury and financial operations across multiple entities by monitoring cash and digital assets, reconciling accounts, executing wires and ACH transfers, managing loan-sale funding, processing vendor payments, producing contractual reports, and supporting month-end close. The role also reconciles loan and collateral data, improves financial workflows, assists with capital raising, and partners cross-functionally to maintain controls and scale blockchain-enabled financial infrastructure.

Manage credit risk strategies for HELOC and secured lending portfolios. Refine underwriting policies, analyze loan performance and credit losses, develop valuation and predictive models, identify customer segments, and design portfolio monitoring frameworks. Partner with Capital Markets, Product, Engineering, Data Science, Fraud, Legal, and Compliance to test and implement risk changes, ensure regulatory adherence, support growth initiatives, and communicate underwriting performance to investors and executives.

Directs treasury and financial operations for a fintech company, including funds-flow design, payment infrastructure, wire and ACH execution, cash reconciliations, remittance reporting, workflow automation, and SOX-compliant controls. Coordinates analyst workloads, mentors team members, improves operational efficiency, communicates across leadership levels, and supports capital raising and investor engagement initiatives.