Own customer accounts across the Order-to-Cash lifecycle, including invoicing, collections, cash application, reconciliations, dispute resolution, and issue follow-up. Review aging reports, resolve payment discrepancies, maintain audit-ready records, support close activities, and communicate with customers and internal teams. The role also identifies root causes, improves processes and controls, and documents standard operating procedures while managing high-volume transactional work.

Identify and research prospects, qualify inbound and outbound leads, understand customer needs, schedule qualified meetings for the enterprise sales team, maintain Salesforce activity records, conduct outreach to conference attendees, and meet pipeline and opportunity-generation goals.