Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead and scale Coinbase's Premium & Wealth global, 24/7 white-glove support for high-net-worth and VIP customers. Own strategy, SLAs, regulatory compliance, escalation resolution, and cross-functional partnership while building and mentoring a global team to drive CSAT, retention, and revenue.

Lead compliance content and program management across Transaction Monitoring, Screening, and EDD. Manage a small contractor team, run TM change management, and embed AI agents and automated workflows to scale content production while ensuring regulatory quality and cross-functional alignment.

Build and ship full‑stack features for a compliance agent platform using Golang and React. Integrate third‑party vendors, design scalable event‑driven services on AWS/Kubernetes, and improve observability, caching, and load balancing. Partner with product, design, security, and data teams, mentor engineers, and apply generative AI responsibly to boost CX and compliance workflows.

Own product strategy and roadmap for CX and AI tooling that enables support specialists. Prioritize high-impact CX problems, build AI-integrated features (intelligent routing, AI-assisted responses, knowledge retrieval, workflow automation), define success metrics, partner with CX, Design, Data Science, and Compliance, and drive end-to-end delivery and measurement to improve resolution time, CSAT, and efficiency.

Architect and build production agentic AI systems for customer support and compliance automation. Lead technical direction for distributed systems, APIs, orchestration frameworks, guardrails, and evaluation systems. Create reusable automation primitives, improve grounding and reliability, reduce hallucinations, and mentor engineers on LLM application design and production readiness. Collaborate cross-functionally to scale AI automation across Coinbase.

Owns the strategy and execution of eDiscovery and information governance programs across business functions and enterprise platforms. Partners with engineering teams to improve EDRM capabilities, translates regulatory requirements into system controls, manages roadmaps, dependencies, risks, and audit documentation, and validates compliance tooling through comprehensive testing. The role also identifies automation opportunities, responsibly applies generative AI and workflow tools, and drives organizational adoption.

Design, build, and operate backend Go services and smart contracts that mint, burn, bridge, and reconcile wrapped assets across multiple chains. Own end-to-end delivery from smart contract deployment through API design, SLOs, and production rollout. Drive asset migration pipeline improvements, run on-call operations, build observability and runbooks, and mentor junior engineers.

Design and deliver blockchain network infrastructure and platform APIs, lead multi-quarter initiatives (chain integrations, re-architecture, data migrations), define APIs/SLOs/observability and on-call ownership, ship SDKs and platform primitives, establish data contracts, and simplify cross-chain operations to enable analytics, ML, and data engineering teams.

Lead Finance support for product launches by coordinating across accounting, tax, treasury, risk, and operations. Oversee launch reviews, perform accounting treatment assessments, design and implement controls, produce audit-ready documentation and executive reporting, and partner with Finance Engineering to automate reporting and processes. Serve as trusted advisor to business partners and manage cross-functional workstreams to ensure compliance and operational readiness.

Provide advanced litigation paralegal support across high-volume, multi-jurisdiction dockets: manage matter tracking, discovery and trial prep, subpoena and third-party request responses, small claims matters, deadline calendaring, outside counsel coordination, and build process/tooling improvements to scale the Litigation team.