Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide end-to-end Canada payroll processing for multiple managed payroll clients using Workday, handle cases and escalations, configure payroll components, support quarter and year-end audits and W-2 adjustments, lead client calls, maintain documentation, and meet quality and production metrics.

Conduct SOP adherence audits, test internal controls, analyze quality data and KPIs, document findings, support root cause analysis, create dashboards/reports, investigate escalations, and collaborate with business leaders on corrective actions and continuous improvement.

The Account Executive will engage with existing OSV customers to drive expansion and revenue growth, employing effective selling strategies and maintaining accurate sales data.

Process payroll settlements in clients' Workday applications, handle on-demand payments, maintain client support documentation, manage daily control reports, resolve treasury exceptions, and provide client-facing payroll support in a fast-paced environment.

Lead and execute subscription renewals for a book of Workday customers, partnering with Customer Success, Finance, and Sales. Define pricing, prepare proposals and contracts, negotiate terms, manage renewal tracking in Salesforce, forecast renewal metrics, and produce renewal KPI reports to maximize retention.

Lead tax data specialist providing queue and escalation management, subject matter support, QA review, Power BI report assistance, high-touch customer support, payroll tax data analysis, and team training to meet reporting and quality metrics.

Partner with customers to implement and configure OSV TaxEx, gather tax-related documentation, ensure federal/state/local tax setups accuracy, lead implementation projects, resolve data and scope issues, run checkpoints, and ensure successful transition to operations while driving customer satisfaction.

The Payroll Support Advisor provides technical and payroll processing support, addresses inquiries, performs root cause analysis, and seeks solutions to enhance service quality.

Provide advanced technical and payroll processing support, troubleshoot complex payroll/system issues, perform root cause analysis, ensure compliance with payroll laws, drive continuous improvement, analyze casework to identify trends, support onboarding and enterprise projects, and act as a payroll subject matter expert for internal and external stakeholders.

Design and execute test scenarios for payroll tax compliance changes, validate tax calculations and outputs, document test results, manage defect lifecycle, collaborate with Compliance and Development to resolve issues, maintain test documentation and scenario libraries, and contribute to testing process improvements.