Top Tech Jobs & Startup Jobs in Charlotte, NC

Design, execute, and maintain manual and automated tests for Salesforce Customer 360 (Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce, Field Service) and ERP integrations via AWS. Validate APIs and data flows, log and triage defects in Jira, participate in Agile ceremonies, contribute to automation frameworks, set up test environments, and report QA status to stakeholders to ensure system quality and performance.

The Customer Retention Specialist will provide excellent customer service, resolve disputes, retain customers, improve retention rates, and ensure customer satisfaction with empathy and professionalism.