Provide remote email, chat, and phone support to US and Canadian business owners using an AI receptionist product. Help customers with setup, call forwarding, notifications, and account settings; troubleshoot issues, escalate reproducible problems to engineering, maintain clear communication, and improve help content based on recurring questions.

Research target businesses, conduct outbound calls and emails, qualify prospects, run product demonstrations, and book qualified sales opportunities. Maintain accurate CRM records, test messaging, follow up consistently, and collaborate with account managers and the London team. The role serves US and Canadian businesses remotely, requires clear communication and disciplined prospecting, and focuses on building repeatable qualified pipeline for Jodie AI’s receptionist and phone-answering service.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Develop success plans, monitor adoption and call quality, identify churn risks, recover at-risk accounts, forecast renewals, and grow accounts through relevant workflows and integrations. Partner with product and engineering to resolve recurring customer issues, while serving US and Canadian business owners and providing feedback to the London team.