Manages insurance claims from intake through resolution, coordinating with internal teams, insurers, adjusters, vendors, and third-party administrators. Reviews documentation, tracks claim status and costs, maintains records, manages shared inbox communications, supports incident reporting in EHS Insight, distributes certificates of insurance, and escalates complex or sensitive claims. The role also assists with insurance reporting, documentation, follow-up, and process improvement.

Administer accurate, timely full-cycle biweekly payroll across multiple U.S. states. Process employee changes, off-cycle payments, direct deposit issues, year-end W-2 activities, reconciliations, audits, reports, and payroll documentation. Support employees and managers, manage the shared payroll inbox, research discrepancies, maintain confidentiality, and assist with payroll projects, process improvements, and system initiatives.

Leads paid media strategy, execution, optimization, budgeting, analytics, and reporting across Google, Meta, Microsoft, and other digital channels. Manages multi-location campaigns, performance metrics, agency and vendor relationships, and paid media staff. Partners with marketing, creative, SEO, CRM, analytics, and regional teams to drive qualified traffic, leads, appointments, sales, and service results.