Lead complex electronic catalog development initiatives using Paradigm, VB.NET, .NET, SQL, and Python. Design catalog architecture, rules, configurations, reusable components, and developer tooling; oversee testing, releases, deployments, and ERP-integrated validation. Troubleshoot incidents, improve performance, document standards, guide Agile delivery, and mentor developers. Partner with business, IT, infrastructure, and other stakeholders to ensure scalable, reliable catalog solutions across environments.

Leads end-to-end implementation of agentic AI customer support platforms, including discovery, configuration, integrations, knowledge-base optimization, RAG tuning, routing, escalation workflows, testing, and production deployment. Integrates platforms with Salesforce, Zendesk, Intercom, APIs, and enterprise systems while monitoring answer quality, containment, customer satisfaction, and operational efficiency. Produces implementation documentation, playbooks, performance reporting, and knowledge-transfer materials.

Supports and enhances the organization’s SharePoint Online intranet and Microsoft 365 digital workplace. Responsibilities include SharePoint administration, content management, user support, troubleshooting, governance, permissions reviews, quality assurance, training, documentation, stakeholder engagement, and adoption initiatives. The specialist also supports migrations, identifies usability improvements, and stays current with Power Platform and AI-enabled Microsoft technologies.