Owns the delivery of professional services engagements from sales handoff through execution. Responsibilities include reviewing statements of work, scoping and pricing services, estimating effort, coordinating resources, managing service requests, gathering customer requirements, improving delivery processes and tools, maintaining AI workflows, and collaborating across Sales, Product, Development, and Services. The role also provides people leadership, customer engagement, negotiation, and operational oversight.

Manages strategic label-industry customer accounts, driving renewals, retention, upsell, cross-sell, and new revenue. Leads consultative enterprise software sales cycles from discovery through contract execution, recommends ERP solutions, coordinates demonstrations and internal teams, maintains CRM pipeline and forecasts, and represents the company at customer meetings and industry events. Requires approximately 30%–35% travel.