Provides first-level remote technical support for hardware, software, networks, Microsoft 365, cloud services, user accounts, and access management. Installs and maintains devices, monitors ticket requests, supports onboarding, documents solutions, assists with deployments and upgrades, and helps maintain secure technology systems. The role also improves support processes, delivers user training, and provides responsive customer service to employees.

Design, build, and support Dynamics 365 CRM and Power Platform solutions including Dataverse, Power Pages, Power Automate, integrations with Business Central and external systems. Develop custom extensibility (C#/.NET plugins, JavaScript, PCF), implement portal UX/security, enable ALM and deployment practices, troubleshoot production issues, and collaborate with stakeholders to deliver maintainable, scalable customer-facing applications.