Own the master campaign calendar and coordinate customer campaign launches across engineering, deployment, clinical, QA, compliance, and data teams. Translate customer and clinical needs into precise technical requirements, manage approvals and change control, monitor launch readiness and risks, and maintain repeatable intake, documentation, and runbook processes. Track delivery metrics and improve tools and workflows for managing multiple concurrent healthcare campaigns.

Investigate voice AI campaign and platform issues by analyzing calls, transcripts, logs, configurations, and integration data. Reproduce and document bugs, triage root causes, perform pre-launch and ongoing conversation QA, and develop test plans, regression suites, quality metrics, and automation. Collaborate with engineering, deployment, clinical, and nursing teams to improve agent behavior, workflows, handoffs, scheduling, and outcome capture.