Investigate and resolve complex SaaS platform, integration, API, webhook, and configuration issues for enterprise customers. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; produce actionable engineering escalations; support customers during high-pressure situations; and document resolution patterns in the knowledge base.

Lead product strategy and execution for Nash's logistics platform, integrating enterprise systems (OMS/WMS/TMS/POS) and AI models. Drive discovery, prioritize features, scope requirements, validate with customers, support launches, build enablement materials, and measure product impact to deliver operational value for large enterprise customers.