Top Tech Jobs & Startup Jobs in Charlotte, NC

The Vice President of Customer Operations leads strategic initiatives to enhance customer care and operational performance through digital transformation and cross-functional collaboration.

Lead and participate in large-scale process improvement initiatives for provider onboarding and experience. Identify opportunities, analyze root causes, develop and implement solutions, track KPIs, resolve systemwide issues, coordinate cross-divisional stakeholders, provide training, and maintain subject-matter knowledge to support process and system improvements.

Lead a team of Organizational Effectiveness consultants to advise executives on talent, organizational design, workforce planning, change management, and leadership effectiveness. Partner with senior leaders to diagnose root causes, recommend OE interventions, implement talent programs, drive large-scale change, and translate workforce data into executive-ready insights to enable strategy execution and improve business outcomes.

Lead incident response as Incident Commander for critical security events, perform threat hunting and forensic analysis, build detections and telemetry across endpoint, identity, cloud, and network, run tabletop exercises and purple/red team activities, automate detection and response workflows, collaborate with engineering and risk teams, and translate findings into executive metrics and risk reduction strategies.