Design, build, and maintain scalable Ruby on Rails applications, APIs, databases, integrations, and automated tests. Partner with product, engineering, project management, and business analysis teams to deliver documented requirements and end-to-end features. Monitor application performance, provide production and on-call support, and contribute to emerging technology initiatives. The role supports business-critical behavioral health workflows and systems that improve access to care.

The IT Business Analyst gathers and translates business requirements into technical solutions, partners with stakeholders and product owners, manages backlogs and roadmaps, and supports project delivery. The role creates requirements and UAT documentation, tracks software development, coordinates production issue resolution, and administers Genesys Cloud contact center capabilities including routing, IVR, queues, reporting, dialers, and workflows. It also identifies process improvements and serves as a subject matter expert across supported products and programs.