Supervise and manage laboratory, field, and testing operations including staff hiring, training, performance management, operational oversight, audits, data accuracy, policy interpretation, project participation, and customer interaction to ensure safe, compliant, and effective service delivery.

Manage client relationships and lead the customer experience team to ensure high satisfaction, resolve escalations, analyze feedback, coordinate cross-functional delivery, prepare performance reports, and support retention and growth initiatives.

As a Client Services Tech 1, coordinate sample activities, maintain documentation, and participate in laboratory training in an environmental testing laboratory.