Top Tech Jobs & Startup Jobs in Charlotte, NC

Own the firm's client experience function, including escalation management, NPS, detractor recovery, closing surveys, and client feedback programs. Establish service standards, workflows, tiering, routing, and accountability across the case lifecycle. Partner with attorneys, compliance, technology, analytics, and training teams to improve client outcomes. Monitor escalation volume, SLA adherence, resolution rates, and client experience health while building scalable infrastructure and playbooks.

Leads a team of up to two recruiters while managing full-cycle recruiting responsibilities. Owns the internship program, recruiting metrics, scorecards, process improvements, headcount planning, and stakeholder partnerships. Builds relationships with legal associations and represents the firm at conferences nationwide. Requires approximately 20% travel and experience in high-growth environments.

Own the technical health and evolution of the Genesys Cloud contact center platform. Design and optimize routing, IVR, outbound campaigns, telephony, integrations, automation, AI capabilities, testing, releases, monitoring, and compliance controls. Lead complex troubleshooting, incidents, root-cause analysis, technical planning, and production changes. Mentor a Genesys Administrator while partnering with Salesforce, IT, Data Engineering, Legal, Operations, carriers, and vendors to deliver reliable, scalable contact center solutions.

Manages radio, out-of-home, creator, talent, sponsorship, and brand partnerships across key markets. Responsibilities include negotiating media placements and contracts, auditing pricing and impression delivery, securing make-goods, sourcing creators and sponsorships, pitching partnership opportunities, and developing market-specific activations. The role builds external relationships, expands market coverage, and ensures partnership execution supports TopDog Law’s brand awareness and growth.

Supervise the accounts payable function, including invoice processing, payment runs, reconciliations, vendor issue resolution, reporting, and internal controls. Lead and develop AP staff, ensure accurate coding and timely payments, support financial close and audits, and improve workflows through automation and process redesign. Partner with Accounting, Finance, Procurement, vendors, and internal stakeholders in a high-volume, multi-entity environment.

Lead the firm's treasury function, including cash management, liquidity forecasting, banking relationships, payment operations, treasury controls, and risk management. Oversee AP, AR, cash disbursements, reconciliations, IOLTA trust-account controls, and treasury technology. Partner with Accounting, Finance, Legal, Operations, and executive leadership on liquidity, financing, fraud prevention, and financial strategy while building scalable processes and mentoring the treasury team.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Oversee litigation operations across multiple states by supervising and developing Team Leads, implementing standardized SOPs, monitoring case workflows and deadlines, coordinating cross-state initiatives, delivering training, and analyzing Filevine and BigQuery performance data. The role ensures consistent litigation execution, balanced caseloads, compliance with court procedures and statutes of limitations, timely phase progression, and accountability across distributed litigation teams.

Owns IT systems administration and security operations for a fully remote workforce. Responsibilities include managing Microsoft 365 and Google Workspace, endpoint and identity platforms, security tools, access controls, threat monitoring, incident response, vulnerability management, compliance evidence, disaster recovery, vendor relationships, reporting, and operational roadmaps.

Performs litigation ethics and compliance work for a national personal injury law firm. Responsibilities include researching legal and ethical issues, drafting compliance SOPs and agreements, evaluating conflicts, auditing case handling, monitoring case metrics, and advising attorneys and staff. The role requires collaboration with the General Counsel and firm stakeholders in a fast-paced remote environment.