Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead product enablement by building scalable onboarding and ongoing education for Product, Customer Experience, Sales, and Support. Design and deliver live and self-service learning (workshops, videos, guides, knowledge checks), define enablement metrics, optimize knowledge systems, and accelerate new-hire ramp and product launch readiness.

Analyze customer and caregiver data to identify workflow improvements, build dashboards and visualizations, support Customer Success with QBRs and presentations, translate findings into actionable recommendations, and create scalable data processes while advising Product and Engineering.

Support full-cycle SaaS implementations by configuring the platform, preparing and validating data, building tracking tools, joining customer calls, assisting training, documenting workflows, and improving processes across multiple projects.

Build and ship complex consumer-facing full stack applications. Work on React/TypeScript frontends (offline PWAs using IndexedDB/DexieJS and Workbox) and Scala/Play backends with PostgreSQL. Deploy on AWS via Kubernetes. Mentor engineers, collaborate in product-focused cycles, and thrive in a fast-moving startup environment.

Design, build, and ship LLM-powered features end-to-end for an EHR platform. Build evaluation, observability, and reliability for AI workflows, handle PHI safely, enable other product teams via tooling and patterns, and pair on implementation from prototype to production while enforcing responsible AI practices.

Own post-go-live customer relationships to drive adoption, engagement, and renewals. Monitor health metrics, conduct strategic reviews, surface data-driven insights, resolve risks cross-functionally, identify expansion opportunities, and advocate customer needs to Product, Implementation, and Support. Represent the company at customer sites and conferences.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Lead enterprise sales into senior living operators: build pipeline across named accounts, run complex multi-stakeholder sales cycles end-to-end, develop trusted relationships, partner with founders and SMEs, and close net-new seven-figure deals.