Top Tech Jobs & Startup Jobs in Charlotte, NC

Own market and competitive intelligence, win-loss programs, buyer personas, customer research, and competitive positioning. Influence product roadmaps, packaging, differentiation, and go-to-market strategy through actionable customer and market insights. Partner with Product, Sales, Marketing, and executive teams, present findings to senior audiences, and manage complex initiatives such as pricing, packaging, market entry research, and advisory boards.

Lead end-to-end SaaS implementation and onboarding projects for association management software clients. Responsibilities include discovery, requirements analysis, solution recommendations, platform configuration, data migration, testing, validation, training, stakeholder management, and go-live support. The role also manages scope, timelines, risks, and client expectations while contributing to process improvements, documentation, and team knowledge sharing.

Leads client discovery and instructional strategy, applying adult learning principles and ADDIE/SAM methodologies. Designs, develops, tests, and deploys eLearning, video, instructor-led, and job-aid content. Creates storyboards, scripts, prototypes, assessments, and production assets while managing revisions, timelines, scope, and stakeholder feedback. Uses Articulate tools, LMS/LXP platforms, SCORM, and video editing tools to deliver accessible, engaging learning experiences.

Owns client relationships and renewals for MIP Fund Accounting customers and channel partners. Responsibilities include conducting business reviews, monitoring account health, driving product adoption, identifying expansion opportunities, forecasting revenue in Salesforce, managing upsell sales cycles, coordinating with partners, and collaborating cross-functionally to improve customer satisfaction and retention.

Manage a portfolio of existing B2B SaaS clients, owning renewals, retention, and account expansion. Conduct business reviews, monitor account health, identify churn risks, and close cross-sell and upsell opportunities. Build relationships with multiple stakeholders, maintain account and pipeline data in Salesforce, track revenue targets, collaborate with Customer Success, Support, Product, and Marketing, and communicate client feedback. The role serves associations, nonprofits, and membership organizations and requires strong consultative selling, organization, communication, and relationship-building skills.

Lead Momentive's unified digital acquisition and web presence strategy across paid media, website development, technical SEO/AI-search, and CRO. Set website technical priorities, drive AI-search visibility, manage vendors and budgets, partner with brand and comms, and report digital performance to the SVP and executive team.

Lead enterprise data architecture, migrations, and data services; define standards and roadmaps; oversee complex ETL and third-party integrations; deliver analytics, BI dashboards, and commercialization of AI analytics offerings; build the Data Strategy & Services organization and ensure continuity for legacy clients while partnering across Product, Engineering, Sales, and Customer Success.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Lead go-to-market and release marketing for assigned products: craft positioning, messaging, launches, enablement, and client engagement; produce sales/buyer assets; track launch and adoption metrics; partner cross-functionally to drive adoption and business outcomes.

Own U.S. sales & use tax and Canadian GST/HST compliance end-to-end, review international VAT/GST filings, reconcile accounts, respond to tax authorities, support corporate income tax tasks, and assist with process improvement and automation within the Tax Department.