Leads commercial Auto Physical Damage claims operations, overseeing claim quality, coverage analysis, investigations, reserving, resolution, compliance, service metrics, escalations, vendor programs, and process improvements. Manages and develops claims staff, supports complex matters, builds agency relationships, coordinates with cross-functional partners, and contributes to planning, budgeting, and workforce decisions. Requires commercial auto physical damage expertise, people leadership, and strong stakeholder communication.

Manage rotating portfolios of complex commercial auto and general liability claims across multiple jurisdictions. Responsibilities include investigations, coverage and liability determinations, reserve setting, litigation management, settlement negotiations, risk transfer strategies, large-loss reporting, and attendance at mediations and trials. The role supports multiple claims teams, provides subject-matter expertise, maintains legal knowledge, and builds relationships with agencies, policyholders, employees, and defense counsel.

Leads commercial property and casualty underwriting operations, including team leadership, talent development, workload and staffing management, portfolio strategy execution, compliance with underwriting guidelines, process improvement, and performance optimization. Uses data-driven insights and market trends to improve underwriting results while collaborating with internal and external partners. Requires substantial middle-market underwriting experience, management capability, strategic thinking, and strong communication skills.