Own Tier 1 customer support issues from investigation through resolution in a high-volume queue. Triage and escalate tickets, coordinate with labs and service providers to resolve patient-data and lab-order issues, communicate empathetically across written and verbal channels, collaborate with product, engineering, operations, and customer success, and document solutions in the knowledge base.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.