Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Tango is looking for engineers interested in future positions to help automate sales tasks and improve productivity through AI. Candidates should be team-oriented, growth-minded, and eager to share knowledge.

Own the product roadmap and rollout planning for documentation, in-app guidance, and automation. Lead AI and agent-platform initiatives, run continuous customer discovery, write PRDs, measure post-launch impact, and partner with design and engineering to ship and scale product features.