Customer-facing technical role that designs, configures, tests, and implements PackageX workflows for enterprise logistics and manufacturing sites. Works from pre-sales through go-live, mapping current/future-state processes, configuring platform logic and integrations, supporting pilots, troubleshooting, and creating reusable workflow patterns and documentation.

Lead and manage complex enterprise customer implementations of the PackageX platform. Own implementation plans, timelines, risks, integrations, adoption tracking, ROI documentation, executive updates, and cross-functional coordination to ensure go-live, value realization, and long-term account health.