Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Lead implementation projects for healthcare clients, ensuring success and satisfaction by managing deliverables and client communication throughout the process.

The Director of Growth will drive sales by owning the sales cycle, building relationships with healthcare providers, and mentoring the sales team to exceed targets.