The Business Analyst analyzes customer application problems, performs gap analysis, designs business solutions, and conducts user acceptance testing while liaising with development teams.

The Senior Implementation Project Manager leads complex implementation plans for enterprise clients, manages resources, fosters relationships, and drives project success while mentoring junior team members.

The Application Support Specialist provides technical and functional support for Novidea's Salesforce applications to B2B customers, ensures customer satisfaction, troubleshoots issues, and documents interactions.