Own and grow relationships with channel partners to drive partner-sourced and partner-influenced revenue. Recruit, onboard, and train partners; run joint business planning and enablement; coordinate with sales, marketing, and product; track partner performance and pipeline in CRM; enforce deal registration and represent the company at partner events and conferences.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Manage customer onboarding, integration, and technical support for a security platform. Act as technical advisor for network and AI security, provide training, create enablement resources, relay feedback to product/engineering, monitor account health, and resolve advanced firewall/proxy and authentication issues.