Lead technical enablement for resellers, distributors, MSSPs, and system integrators. Train partner teams, support partner-led sales, run demos and proofs of concept, create technical enablement assets, answer security reviews and RFPs, and provide product feedback. Collaborate with Channel Sales, Sales Engineering, Product, Marketing, and Engineering while representing the company at partner events and customer briefings. Travel is required for partner and customer engagements.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Manage customer onboarding, integration, and technical support for a security platform. Act as technical advisor for network and AI security, provide training, create enablement resources, relay feedback to product/engineering, monitor account health, and resolve advanced firewall/proxy and authentication issues.