The Senior Bilingual Software Engineer will align U.S. teams with the Platform Core team in Japan, focusing on high-impact problems and maximizing platform leverage through clear communication and collaboration.

Act as the client-facing bridge to product and engineering: gather and prioritize requirements, manage onboarding/scoping/delivery communications, support engineers with context, create repeatable deployment patterns, and convert customer insights into roadmap priorities.

Lead product design for customer deployments: conduct discovery with customers, translate complex workflows into flows/wireframes/prototypes, own design direction, bridge customers/product/engineering, build reusable design patterns, and inform the product roadmap from deployment learnings.