Top Tech Jobs & Startup Jobs in Charlotte, NC

The Senior Instructional Designer will create educational content for Harvey Academy, focusing on e-learning modules and instructional videos using adult learning principles and design frameworks.

Lead development of Harvey in Word, an AI-powered Office Add-in. Architect features, collaborate across teams, and ensure high performance and integration with Microsoft tools.

The role involves handling complex technical support cases, acting as a senior escalation point, managing bugs, mentoring peers, and improving support quality.

The User Operations Specialist provides empathetic customer support, manages multiple priorities, troubleshoots issues, documents feedback, and collaborates with teams to enhance customer experience.

The Content Specialist will develop and manage Help Center content, ensuring clarity and accessibility while enhancing self-service resources. Responsibilities include content creation, quality optimization, and collaboration with internal teams.