Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads the Case Coordination team, overseeing case intake, assignments, audits, workload distribution, service quality, and operational performance. Provides coaching, training, feedback, and corrective actions while maintaining policies, SOPs, and playbooks. Reviews dashboards and metrics to identify trends, improve processes, and support case progression. Collaborates with Revenue Cycle, Business Development, Plaintiff Funding, referral sources, providers, attorneys, leadership, and HR to resolve issues and deliver a seamless client experience.

Supervise up to six Case Coordinators while managing an active caseload of up to 50 personal injury cases. Oversee case workflows, prioritization, delegation, audits, underwriting procedures, team coverage, training, mentoring, customer service, referral relationships, and follow-up on inactive or difficult cases. Participate in risk committee meetings and collaborate with department leadership to ensure timely, high-quality case coordination.

Drafts, reviews, negotiates, and manages healthcare commercial agreements, including payer/provider contracts, MSO relationships, PC-MSO structures, BAAs, and HIPAA-regulated data-sharing agreements. Partners with operations, compliance, finance, provider relations, and leadership to manage legal risk, interpret contracts, develop templates and playbooks, improve workflows, and advise on healthcare regulations such as HIPAA, Stark, AKS, Medicare, Medicaid, and state licensing requirements.

Lead and supervise a team that negotiates and collects settlements, provides payoffs and balance requests, and statuses cases for assigned providers. Drive customer experience and financial performance targets, monitor aging and collection progress, coach staff, support hiring/onboarding, collaborate with Finance/Legal/Accounting, and provide reporting and improvement recommendations.

Manage and grow relationships with existing customers (medical providers and attorneys), serve as primary contact for account issues, collaborate with internal teams to improve customer experience, conduct trainings, schedule regular meetings, and drive revenue growth and performance goals.

Support workplace operations and People Operations by managing office facilities, visitor access, supplies, and daily administrative tasks. Serve as first point of contact for HR inquiries, assist onboarding/offboarding, coordinate recruiting and employee events, and provide executive administrative support. Maintain confidential employee records and help drive employee engagement initiatives.

The Legal Assistant/Account Manager oversees post-funding functions for law firm accounts, ensuring accurate data management, negotiating deductions, and identifying business opportunities while delivering top customer service.

Designs and maintains automated UI, API, end-to-end, and integration tests across React, Angular, and .NET applications. Validates data flows with SQL Server or Azure SQL, integrates test suites into Azure DevOps quality gates, and manages test data for parallel execution. Uses AI tools to accelerate test generation while critically reviewing coverage and assertion quality. Documents defects in Jira, contributes to test planning and acceptance criteria, and collaborates with engineers and offshore QE teams.

Leads a quality engineering team while remaining hands-on with AI-powered test automation across API, UI, integration, and end-to-end workflows. Evaluates AI tools, improves test frameworks and regression efficiency, supports release readiness, analyzes defects, tracks quality metrics, and partners with Engineering, Product, DevOps, and Release teams. Coaches employees on AI-native quality practices, prompt engineering, responsible AI use, and evaluating AI-generated tests.

Processes payments for approved plaintiffs seeking legal funding. Reviews cases, contracts, and funding procedures; identifies issues and returns cases for rework. Conducts identity, bankruptcy, and Military Lending Act checks, then schedules payments through Western Union, ACH, checks, wires, or Kyck Global. Requires strong attention to detail, communication, process adherence, follow-up, and computer skills.