Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads BPO quality assurance operations and mentors Quality Analysts. Oversees interaction evaluations, QA frameworks, scorecards, calibration, coaching, reporting, compliance, and performance improvement. Analyzes quality trends, recommends corrective actions, and collaborates with Operations, Training, and Workforce teams to meet KPIs, SLAs, and client standards.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of calls, chats, and emails. Maintains QA frameworks, scorecards, calibration processes, and reporting. Provides coaching and actionable performance insights, analyzes trends, ensures compliance with quality standards, KPIs, and SLAs, and partners with Operations, Training, and Workforce teams on continuous improvement.

Leads BPO quality assurance operations by managing Quality Analysts, monitoring customer interactions, maintaining QA frameworks and scorecards, conducting calibration and coaching sessions, analyzing performance trends, and reporting insights to stakeholders. The role partners with Operations, Training, and Workforce teams to improve customer experience, ensure compliance with standards, and support continuous improvement against KPIs and SLAs.

Leads a BFSI team responsible for productivity, quality, customer satisfaction, revenue targets, and service levels. Coaches employees, manages performance, handles complex Mandarin-speaking customer escalations, ensures regulatory and compliance adherence, collaborates with Sales, Risk, Compliance, Operations, and Product teams, and supports recruitment, onboarding, training, reporting, and continuous improvement.

Leads a Mandarin-speaking chat support team by managing workloads, coaching agents, resolving escalated customer issues, monitoring KPIs, and improving workflows. Develops training programs, maintains service quality, collaborates with internal and client stakeholders, and supports chatbot translation and reporting-tool integrations to improve scalability and customer experience.

Leads BPO quality assurance operations, manages Quality Analysts, evaluates customer interactions, maintains QA frameworks and scorecards, conducts calibrations and coaching, analyzes performance trends, prepares reports, and drives compliance, continuous improvement, and customer experience enhancements.

Leads BPO quality assurance operations by managing Quality Analysts, monitoring customer interactions, maintaining QA frameworks and scorecards, conducting calibration and coaching sessions, analyzing performance trends, and reporting insights to management. Partners with Operations, Training, and Workforce teams to improve customer experience, ensure compliance with quality standards, and support continuous improvement against KPIs and SLAs.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of calls, chats, and emails. Maintains QA frameworks, scorecards, calibration processes, and performance reports while ensuring compliance with quality standards, KPIs, and SLAs. Provides coaching and actionable improvement recommendations, analyzes trends, partners with operations and training teams, and presents quality performance insights to management.

Leads a team of Quality Analysts in a BPO environment, overseeing customer interaction evaluations, quality standards, scorecards, calibration, reporting, coaching, and corrective actions. Partners with Operations, Training, and Workforce teams to improve performance and customer experience. Analyzes trends, ensures KPI and SLA compliance, supports continuous improvement, and presents quality results to management and stakeholders.

Leads and coaches a sales team to achieve productivity, quality, customer satisfaction, revenue, and performance targets. Monitors operations and metrics, handles complex Mandarin-speaking customer escalations, provides feedback and development plans, conducts training and reviews, supports recruitment and onboarding, collaborates cross-functionally, and drives continuous improvement in a 24/7 rotational environment.