Top Tech Jobs & Startup Jobs in Charlotte, NC

Analyze financial transactions to detect and prevent fraud, investigate incidents, document losses, identify root causes, improve controls, monitor emerging fraud trends, maintain industry intelligence networks, support fraud-risk infrastructure, and provide fraud-awareness training to business and support teams.

Reviews and moderates reported social media content for policy compliance, resolves user inquiries, supports online communities, and escalates complex or abusive-content issues. The role requires empathetic communication, sound judgment, analytical and critical-thinking skills, accurate typing, and knowledge of community standards. Moderators also identify trends, investigate account-support requests, improve workflows, and suggest scalable solutions to enhance user experience.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects customer information, resolves and escalates issues, manages customer concerns, meets performance standards, and contributes to continuous service improvement while maintaining a professional brand image.

Respond to customer enquiries through inbound phone and email, assist with online orders and payments, protect confidential customer data, resolve concerns, escalate priority issues, and maintain high-quality support. The role requires professional communication in Mandarin and English, meeting performance targets, following client procedures, collaborating with team members, and continuously improving customer service skills.

Conduct quality assurance evaluations for a customer service team, analyze root causes and performance data, prepare QA progress reports, resolve process questions, serve as a QA subject matter expert, and support continuous improvement projects.

Conducts quality evaluations, root-cause and data analysis, progress reporting, and process issue escalation for a customer service team. Serves as the quality assurance subject matter expert and supports continuous improvement and problem-prevention projects while working rotational shifts.

Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.

Provide first-line technical support to B2B clients, partners, and retail teams in German and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through resolution while maintaining client satisfaction.

Conducts quality assurance evaluations for customer service operations, analyzes root causes and performance data, prepares QA progress reports, resolves process questions, serves as a QA subject matter expert, and contributes to problem prevention and continuous improvement projects.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare QA progress reports, resolve process-related issues, serve as a QA subject matter expert, and support continuous improvement initiatives.