Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads strategic relationships with major card-processing partners, including Fiserv, FIS, Visa, and Mastercard. Manages a team, oversees escalations and critical incidents, monitors SLAs and KPIs, negotiates service improvements, resolves billing and reimbursement issues, and drives process enhancements. Serves as the senior internal and external relationship representative while ensuring partner accountability, operational excellence, and strong support for client financial institutions.

Manages fraud prevention and identity verification solutions for credit unions and community banks. Develops operational frameworks and controls, provides client consulting, integrates fraud prevention technologies, supports regulatory compliance, and leads a high-performing team. The role oversees client satisfaction, collaborates with internal and external partners, monitors risks, and drives continuous improvement across fraud detection, prevention, investigation, and financial-services risk management.

Maintains, supports, and optimizes network infrastructure for client-facing financial technology solutions. Responsibilities include resolving incidents and service requests, upgrading network devices, remediating vulnerabilities, monitoring infrastructure and telecom circuits, supporting compliance and security policies, participating in capacity planning and incident response, and providing technical consulting. The role includes an on-call rotation and collaboration with internal teams, external customers, carriers, and vendors.

Performs and manages internal audits, risk assessments, control testing, regulatory reviews, and IT process evaluations. Develops audit scopes, procedures, process documentation, and reports; identifies deficiencies and recommends remediation. Tracks audit findings, monitors action plans, communicates results to management, and supports audit teams and less experienced staff. The role also evaluates financial data, systems, infrastructure, data flows, and manual and automated controls.

Assists with internal audit assignments by assessing risks, evaluating IT and financial controls, testing processes, interpreting regulations, documenting findings, preparing audit reports, and monitoring remediation activities. The role partners with management and internal clients to develop action plans, identify process deficiencies, and recommend improvements to systems and procedures. A bachelor’s degree, audit certification or active pursuit of certification, and two years of audit-related experience are required.

Develop and maintain reports, dashboards, KPIs, and executive insights using SQL, Power BI, and other BI tools. Reconcile operational and financial data, investigate anomalies, ensure reporting quality, and document data models, metadata, governance, and reporting inventories. The role also performs advanced data manipulation, visualization, data storytelling, and analytical recommendations. Fraud and disputes domain knowledge is preferred.

Manages enterprise relationships with assigned credit unions, serving as the primary relationship manager and strategic advisor. Develops account plans, identifies growth opportunities, promotes payment and ecommerce solutions, negotiates contracts, manages renewals and revenue, and delivers strategic business reviews. Collaborates with internal product and service teams on implementations and initiatives, maintains Salesforce records, monitors industry trends, and works to expand client portfolios and strengthen satisfaction.

A 10-week summer internship providing hands-on experience through meaningful business projects in the financial services and credit union industry. Interns collaborate with professionals and leaders, participate in development and networking sessions, and present their work at the program’s conclusion. The role seeks students with strong communication, organizational, problem-solving, adaptability, learning, and collaboration skills, plus an interest in financial services, technology, and credit unions.

Manages strategic relationships with major credit union clients, serving as a trusted advisor and enterprise relationship manager. Develops account strategies, identifies revenue growth and cross-selling opportunities, negotiates contracts, delivers business reviews, and oversees escalated issues. Partners with internal teams on implementations, product development, and client initiatives while maintaining accurate Salesforce account plans. Requires deep knowledge of payments, ecommerce, card processing, financial services, and executive-level consultative selling.

Manage the AI opportunity roadmap for Risk Services, prioritizing use cases, coordinating internal data science teams and external vendors, translating business needs into requirements, and supporting AI governance, compliance, explainability, auditability, implementation, adoption, and benefits realization. The role focuses on business outcomes and solution delivery rather than hands-on model development.