Top Tech Jobs & Startup Jobs in Charlotte, NC

Supports go-to-market finance and analytics by building dashboards, analyzing pipeline and revenue performance, measuring account-based marketing effectiveness, and delivering financial models, forecasts, budgets, and business insights. Partners with Sales, Marketing, Revenue Operations, and Finance to standardize metrics, improve reporting, evaluate investments, and support planning and performance discussions.

Owns finance and analytics for the go-to-market organization, developing executive dashboards, forecasting models, financial frameworks, and ABM performance measurement. Partners with Sales, Marketing, Revenue Operations, Systems, and executives to guide planning, investment decisions, pipeline and revenue optimization. The role also establishes data governance, automates reporting, and builds and leads a high-performing analytics function.

Manage client relationships as the primary day-to-day liaison between benefits clients and internal production teams. Lead client calls, administrator training, documentation, product education, annual enrollment activities, and plan-year closeouts. Communicate system updates, industry developments, project initiatives, and resolutions. Partner with sales and internal teams on presentations, service improvements, training needs, and stakeholder coordination while delivering a high-quality customer experience.

Processes complex employee benefits cases, including appeals, QMCSO orders, Medicare L-564 forms, POA requests, condolences, eligibility updates, and claims. Ensures compliance with HIPAA, IRS, and CMS requirements, protects sensitive data, resolves documentation issues, manages escalations, prepares reports, supports members and partners, and mentors junior staff while contributing to process improvements.

Supports accurate and compliant U.S. payroll processing, including biweekly payroll, timekeeping and employee-change validation, tax withholding, multi-state compliance, terminations, reconciliations, audits, reporting, year-end activities, and off-cycle payroll runs. Investigates discrepancies, responds to employee payroll inquiries, maintains confidential records, and provides backup support during absences or high-volume periods.

Lead end-to-end UX for web and mobile products: create wireframes, prototypes, and high-fidelity designs; run user research and usability testing; maintain design systems; use data to drive decisions; collaborate with PMs and developers; and mentor junior designers to improve product experiences.

Lead end-to-end payroll data integration implementations during client onboarding. Gather requirements from clients and payroll vendors, configure and test inbound and outbound payroll files, document file layouts and mappings, manage risks and timelines across multiple projects, and coordinate quality assurance, defect resolution, and handoff to ongoing operations. Serve as the primary implementation contact while delivering clear communication and technical documentation.

Owns defined product features and workflows from discovery through launch and post-launch improvement. Creates product artifacts, partners with engineering and design, uses customer feedback and analytics to prioritize work, prepares launch plans, monitors adoption and quality, and maintains roadmap and backlog hygiene. The role also develops expertise in benefits administration, SaaS, compliance constraints, and cross-functional product delivery.

Manages client onboarding implementation projects from planning through completion. Responsibilities include defining objectives, schedules, milestones, risks, dependencies, budgets, and success criteria; coordinating clients, executives, vendors, and cross-functional teams; allocating capacity and resolving conflicts and bottlenecks; tracking progress; and driving continuous process improvement. The role requires managing multiple complex projects simultaneously while ensuring timely, high-quality, and cost-effective delivery.

Configure and validate benefits system builds, review and QA data, follow enrollment and implementation process flows, document processes, collaborate with internal partners, track productivity, escalate issues, and participate in training on new functionality.