Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead GTM education programs for internal and partner teams, manage multiple strategic enablement projects, build stakeholder relationships, develop training materials, deliver enablement sessions, and improve processes to drive sales, deployment, and customer retention for Five9 solutions.

The Enterprise Sales Account Director builds customer relationships, develops sales strategies, drives new revenue, and manages existing accounts to enhance customer satisfaction and retention.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

The Senior Director, Product Management will lead the Digital Engagement products within the Five9 Cloud contact center platform, collaborating with various teams to drive the product roadmap and ensure successful launches.

The Senior DevOps Engineer will manage OpenStack and Kubernetes environments, ensuring high availability and performance, while automating infrastructure and integrating systems. This role requires extensive experience in both platforms and SRE practices.

Lead the CRM & SDK engineering team to build CRM integrations (MS Dynamics, ServiceNow) and extend platform APIs. Mentor engineers, drive architecture and SLO/SLI, perform code reviews, manage backlogs with Product and scrum teams, coordinate vendor relationships, report progress to leadership, and participate in on-call rotations.

Support bid managers in coordinating RFP responses: proofreading, formatting, content transformation, tracking assignments, capturing kickoff decisions, and gathering information from SMEs while building product knowledge.

Design and lead AI-driven conversational experiences for voice and chat. Gather requirements, translate business needs into technical specifications, and document solutions with Lucidchart and Voiceflow. Advise customers, monitor vendor roadmaps and industry trends, and manage multiple customer engagements while integrating LLMs and prompt-engineering techniques.

The Strategic Sales Director creates and closes sales within named accounts, aligning business needs with Five9's cloud solutions, and managing post-sales support.

The Enterprise Sales Director is responsible for driving revenue by acquiring new customers, managing sales cycles, and meeting sales quotas while ensuring customer satisfaction.