Coordinates settlement and claims projects, including project tracking, documentation, claimant communications, data processing, eligibility review, invoicing, benefit distribution, and vendor coordination. Supports project managers, resolves adjudication issues, maintains confidentiality, develops business processes, and mentors project coordinators. The role requires strong organization, communication, research, problem-solving, and multitasking skills in a deadline-driven environment.

Analyzes operational data and business processes to identify inefficiencies, bottlenecks, and root causes. Maps workflows, evaluates outcomes using statistical methods, recommends and implements process improvements, and monitors results. Creates standard operating procedures and workflow documentation, communicates findings to stakeholders, and collaborates with cross-functional teams on process changes. Provides training and support for new processes and best practices.