Own partner-facing software release planning, change management, readiness coordination, incident escalation, and production operations. Coordinate Product, Engineering, QA, Security, Operations, and external partners across API, device, integration, and platform releases. Build dashboards, workflows, documentation systems, and AI-assisted tools to improve release visibility, communications, reliability, and operational efficiency.

Supports North American sales operations for major retail accounts, including sales forecasting, inventory monitoring, account and SKU reporting, contribution-margin analysis, pricing oversight, promotion management, and CPFR engagement. Partners with Sales, Finance, Supply Chain, Marketing, and Operations teams to identify risks, improve processes, execute promotions, and deliver recommendations that improve account performance and customer service.

Manage sales planning and operations for North American retail accounts, including sales and inventory analysis, forecasting, CPFR, pricing, promotions, account-level reporting, contribution margin analysis, and process improvement. Partner with Sales, Finance, Supply Chain, Marketing, and Operations teams to identify risks, optimize performance, and support retail customers. The role requires advanced Excel skills, retail planning experience, familiarity with major retailer planning systems, and strong analytical and communication abilities.