Top Tech Jobs & Startup Jobs in Charlotte, NC

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.

Build an AI-enabled B2B demand generation channel from the ground up. Own audience and signal identification, messaging, offers, outreach, tooling, experimentation, automation, pipeline measurement, and Sales handoff. Partner with AI and analytics teams on data, scoring, and automation capabilities. Evaluate build-versus-buy platforms, maintain deliverability and compliance, and scale repeatable programs that generate incremental commercial impact.

Manage strategic customer accounts by building relationships with senior decision-makers, creating account plans, and driving upsell and cross-sell opportunities. Partner with internal leadership, solutions engineering, account development, customer success, and technology teams to execute expansion plans from discovery through close. Monitor pipelines, mitigate churn, demonstrate LMS functionality, provide pricing, track competitors, and report account activity. The role is fully remote-first and requires business travel when needed.

Lead and grow Absorb Software’s outbound enterprise sales organization. Recruit, coach, and manage Enterprise Sales Executives; build C-level relationships; drive new-logo acquisition, quotas, pipeline performance, forecasting, and deal conversion. Collaborate with regional and global leaders, conduct reviews and training, and report sales activity and forecasts to executive leadership.

Manage strategic enterprise customer accounts by building relationships with decision-makers, creating account plans, identifying upsell and cross-sell opportunities, and driving expansions from discovery through close. The role requires pipeline management, product demonstrations, pricing discussions, churn mitigation, competitor monitoring, and collaboration with internal leadership, sales engineering, account development, support, technology, and customer success teams. The position is fully remote-first and serves a global client base.

Manage end-to-end software implementations for new clients, including requirements gathering, scope definition, timeline planning, cross-functional coordination, integrations, troubleshooting, and LMS training. The role oversees multiple concurrent projects, serves as the primary client liaison, provides best-practice guidance, and ensures successful rollout of Absorb LMS within an average eight-week implementation period.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and expansion opportunities. Build client relationships, negotiate contracts, generate proposals, manage sales pipelines, and support land-and-expand initiatives. Partner with internal teams throughout the customer lifecycle, maintain product knowledge, and contribute to sales process improvements. The role requires 5+ years of client relationship and revenue-growth experience, with SaaS sales and Salesforce experience preferred.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Own and optimize Zuora billing and the Salesforce-Zuora integration across quote-to-cash. Improve automation, support billing accuracy and revenue recognition with Finance, troubleshoot complex issues, analyze billing data, and collaborate with Sales, Customer Success, and Support to streamline subscription billing operations.

Lead end-to-end software implementations (avg. 8 weeks) for Absorb LMS clients. Serve as primary client contact to gather requirements, define scope, manage timelines, train users, support integrations (APIs, CRM/HRM), and coordinate cross-functional resources while managing multiple projects concurrently to ensure successful rollouts.