Own full-cycle recruiting for corporate functions, including strategy, legal, finance, account management, and People Operations. Source passive candidates through LinkedIn, cold calling, and referrals; conduct screens, manage pipelines, advise hiring managers, provide market intelligence, and drive offers through acceptance. Maintain accurate ATS records, manage confidential searches, and operate independently under tight timelines.

Coordinate meetings, track and complete action items, support strategic projects and business planning, improve operational processes, document procedures, monitor internal and external SLAs, and collaborate cross-functionally in a fast-paced technology company.

Lead a team handling complex US and UK insurance complaints, personally investigate escalated motor and property disputes, manage regulatory referrals, conduct root-cause analysis, maintain audit-ready complaint processes, and partner with Claims, Product, Engineering, QA, and Compliance to improve systems and outcomes.