Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead and coordinate AI product projects across stakeholders, manage plans, timelines, risks, and communications. Drive documentation, training, and launch support while translating technical details for non-technical audiences and supporting product lifecycle activities.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

Manage customer-facing software and AI/GenAI delivery projects from initiation through closure. Build and maintain project plans, schedules, RAID logs, and delivery documentation; communicate status, risks, and dependencies; coordinate cross-functional teams; handle escalations; drive PMO best practices and continuous improvement while adjusting plans to changing priorities and customer needs.

The Business Consultant will advise enterprise clients on AI-driven customer experience strategies, lead business case development, and ensure ROI from contact center transformations.

The Senior Director of Strategic Initiatives at NiCE leads high-priority, cross-functional programs, aligning stakeholders and driving outcomes to execute strategic goals collaboratively with the CEO and COO.

Drive new enterprise and commercial contact-center software sales in Texas, achieve quota, negotiate agreements, build C-level relationships, and coordinate cross-functional efforts to deploy NiCE CXone Mpower solutions.

The role involves engaging C-suite leaders to define and lead AI and agentic transformation programs, focusing on strategy execution, cloud migration, change management, and cross-domain impact.

The SLED Account Executive will drive sales growth by closing business, negotiating agreements, and collaborating with partners while managing client relationships and addressing customer needs.

Lead and develop a Solutions Sales team for AML across the Americas, drive pipeline and bookings, enable value-based selling, support complex enterprise deals, partner cross-functionally on go-to-market strategy, and provide market and competitive insights to grow AML business.

The AML Sales Specialist develops sales strategy for AML solutions, empowers sales teams, analyzes market trends, and drives customer engagement while serving as a subject matter expert.