Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead end-to-end delivery of customer projects and programs, managing scope, schedule, budget, quality, risks, stakeholders and geographically dispersed teams. Ensure timely execution, revenue forecasting, customer satisfaction, adoption of NICE methodology, and identify services sales opportunities alongside the sales team.

Customer-facing implementation engineer responsible for configuring and deploying NICE/contact-center solutions, performing technical architecture, database design, integration and occasional programming, leading projects end-to-end, conducting business analysis, and mentoring junior staff to ensure successful client engagements.

Lead consulting engagements to design, implement, and drive adoption of NICE self-service and AI solutions. Consult with clients on processes and AI requirements, map business cases to solutions, manage stakeholder relationships, guide consultant teams, align launch strategies, analyze client data for improvements, and provide product feedback to development teams.

Customer-facing implementation engineer responsible for configuring and deploying NiCE/contact-center solutions, performing technical architecture, database design, programming/integration, business analysis, project lifecycle management, and mentoring junior staff. Works with CRM, telephony, analytics, and related ecosystems to meet client requirements and best practices, ensuring customer satisfaction and successful delivery of technical and business solutions.

Sell NiCE CXone Mpower and related SaaS solutions to enterprise and commercial contact centers. Drive new business, achieve quota, negotiate enterprise agreements, build C-level relationships, identify customer needs and opportunities, and coordinate cross-functional teams to deliver scalable AI-enabled CX solutions.

The CX Outbound Solution Engineer designs and deploys outbound contact center solutions, focusing on operational efficiency and customer engagement. They work with sales to align solutions with customer needs and lead pilot implementations with a strong grasp of outbound regulations and technologies.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

The Lead Partner Success Implementation Engineer drives partner success through strategic implementation, technical guidance, and collaboration, ensuring optimal platform usage and partner enablement.

Sell NiCE Cognigy enterprise AI-first CX platform in the U.S., build qualified pipeline, close large enterprise SaaS deals (direct and via partners), run full sales cycles, respond to RFPs/RFIs, and represent the company at industry events.