Triage and resolve customer support tickets and calls for the House Rx pharmacy management platform. The specialist communicates empathetically with customers, prioritizes requests, documents feedback themes, collaborates with engineering, clinical operations, and customer success, and educates users on pharmacy workflows and products. The role requires specialty pharmacy operations experience, comfort with pharmacy and EMR systems, strong organization, and a patient-focused approach.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.