Design, develop, and deploy NICE CXOne contact center solutions including IVR call flows, chat, and API integrations. Lead release planning, troubleshoot scripting and system issues, build dashboards, coordinate cross-team deployments, and act as SME for NICE CXOne implementations.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.

Lead enterprise application and CX modernization by defining cloud-native, API-first, microservices and event-driven architectures. Drive migration roadmaps, risk assessments, governance, and integrate legacy ESBs with modern platforms while mentoring engineering teams and influencing stakeholders.