Top Tech Jobs & Startup Jobs in Charlotte, NC

Directs a major loss workers’ compensation claims unit and supervises 4–8 complex-claims adjusters across multiple locations. Leads hiring, training, mentoring, performance management, quality assurance, compliance, reporting, process improvement, and succession planning. Provides oversight on complex claims, ensures adherence to jurisdictional regulations and company policies, and presents performance information to senior leadership. Preferred experience includes Pennsylvania and New Jersey workers’ compensation claims.

Supports outside counsel management by coordinating law firm onboarding, documentation, rate and timekeeper administration, legal operations systems, e-billing, compliance, reporting, and stakeholder communications. Maintains accurate records, validates data, tracks approvals, resolves operational issues, supports audits, and recommends process improvements. The role requires strong organization, communication, analytical skills, legal operations technology experience, and proficiency with Microsoft Office.