Manage onboarding and ongoing relationships for SaaS customers, serving as their primary advisor and advocate. Provide technical guidance on Cloudinary’s image and video platform, drive product adoption, monitor account health, identify risks, and pursue retention, growth, and upsell opportunities. Collaborate with product, engineering, support, sales, and finance teams to address customer needs and communicate customer feedback internally.

Leads Cloudinary’s integrated Growth Marketing engine across self-service and enterprise motions. Owns acquisition, SEO, AI discovery, content, CRO, lifecycle, experimentation, funnel analytics, attribution, and ROI. Builds owned acquisition assets, allocates growth investments, manages a lean team, develops AI-enabled processes, and aligns Product, Data, RevOps, Sales, Finance, Web, Content, and Design stakeholders to drive pipeline, revenue, and customer growth.