Top Tech Jobs & Startup Jobs in Charlotte, NC

The Director of Customer Operations will drive the performance of a global Customer Support organization, define an AI-first support strategy, and improve operational efficiency while leading a team and driving business-critical metrics.

The Customer Onboarding Manager leads a team ensuring seamless onboarding for customers, monitors performance metrics, coaches team members, and collaborates with leadership to enhance customer satisfaction and team development.

The IT Operations Specialist will manage IT onboarding, equipment logistics, and core IT systems while ensuring excellent end-user support and enhancing IT processes.

The Customer Support Specialist will assist customers via chat, email, and phone, resolve product issues, and maintain quality performance in a high-volume environment.

Oversee and transform key business operations end-to-end, leveraging AI and automation to enhance efficiency. Collaborate with Sales and Marketing for improved workflows and implement data-driven initiatives.

As Director of AI Engineering, you will lead teams to build AI-driven products, improve efficiency, and hire top engineering talent while delivering impactful technology solutions for Brightwheel.

The Program Manager II drives strategic GTM programs, optimizes workflows within Salesforce, partners with various departments, and implements AI-driven solutions to enhance productivity. They analyze performance metrics and support senior leadership in identifying growth opportunities.

Lead a high-performing engineering team, driving product execution and delivering quality outcomes while leveraging AI tools to enhance processes. Mentor engineers, collaborate with cross-functional teams, and establish engineering best practices focused on customer needs.

The role involves providing financial insights to Sales and Marketing, managing GTM planning, developing forecasts, and implementing AI solutions for efficiency.

As a Business Operations Manager, you will lead cross-functional initiatives, analyze data for insights, partner with executives, and drive strategic outcomes.